The recipient of an international shipment may be subject to import duties and taxes, which are levied once a shipment reaches your country and brokerage fees / custom clearance charges which may be imposed by the carrier. These charges must be paid by the recipient; we have no control over these charges and cannot predict what they may be. In the event a shipment is refused and returned, any taxes, duties, custom fees, brokerage fees or shipping charges incurred from this return, will be the responsibility of the customer. The Drone World is not responsible for, nor can we offer, any specific advice regarding any customs related fees that you may incur. For specific information, please consult with your local government import office.
Returns & Replacements: If you return a product to us, you will be the exporter from the destination country. Title and risk of loss transfer to us upon our receipt of the merchandise. UPS/FedEx will assist you in recovering your taxes and duties for a fee. Please contact UPS/FedEx directly to initiate this service.
Your privacy is important to us. We strive to exceed your expectations for privacy. Cross-border shipments are subject to inspection by customs authorities. We may also be called upon to provide certain order, shipment, and product information to our international carriers. Carriers may communicate such information to customs authorities for the purpose of facilitating customs clearance and compliance with local laws.
Drone World may be obliged to block certain products from being shipped outside of the US, based on manufacturer or government restrictions. Manufacturer's rebates may not be valid for merchandise shipped outside the USA.
All orders are processed upon receipt, and most individual items or accessory orders are shipped within 1-3 business days or more as specified on product page. Custom kits may take longer or as specified on product page. All Pre-Orders are shipped once the items become available. Actual shipping time is contingent upon availability of merchandise and credit verification by our Credit and Fraud Protection Department. All orders are shipped via UPS. Debit and credit cards are charged at time of order. Tracking information will be emailed to you as soon as your product ships. Orders over $100 will require signature upon delivery.
Most in-stock items should arrive on your doorstep within seven business days after receipt of your order. If you use the Expedited shipping option, your products should arrive on your doorstep within three business days after receipt of your order.
We know you're going to love your Drone World purchase but if you do decide to return your order, please review our policy carefully.
All unused and non-activated items purchased from "Drone World, LLC" are returnable for refund or exchange within 21 days of receiving. All returns are subject to approval by Drone World. If the product has been damaged, modified, activated, registered, used, and or is not in its original condition, then we may refuse to offer a refund. This means that you cannot fly or use any of these products if you wish to return them. If an item is defective and you contact us within the first 10 days of receipt, the item can be returned to Drone World for warranty replacement. If the item is found to be defective after the initial 10 days of receipt, you must contact DJI for warranty repair/replacement. Shipping and handling charges are non-refundable. Please contact us via email () or phone () to request return authorization before shipping.
Please note that we DO NOT accept returns on drones or equipment that has been activated, registered or flown. Once a name, email or identity has been assigned to the DJI drone, goggles or other equipment via the DJI app, the drone is no longer resalable and cannot be returned.
The customer is responsible to pay for all costs including shipping, handling, and customs duties and import taxes (if any) when returning the product(s) plus a restocking fee depending on the item(s) condition:
- If item(s) are returned in unopened box or unopened factory packaging the assessed restocking fee will be 12%.
- If item(s) have been opened but are in new condition/never flown the assessed restocking will be 15%.
- No returns will be accepted for used products or items that show any cosmetic wear.
Steps to Return:
- Contact Drone World via email at [email protected] to receive RMA#
- Package all items securely and have RMA# visible on shipping label or package
- Ship to:
22815 Savi Ranch Pkwy Unit E
Yorba Linda, CA 92887
(refunds are processed back to original payment method less the restocking fee within 2 to 3 days of receipt)
Any return which gets lost or stuck in the customs is accepted as “non-received” and cannot be refunded. We urge all of our customers who want to return products to choose a traceable shipping method. Any charges incurred by “Drone World LLC.” for items refused because of “Duties and Taxes” will be assessed to the return merchandise, and will NOT be refunded. Drone World is not responsible for the above mentioned charges, and the customer initiating a return accepts to cover these charges. If the customer declines to cover these charges the return will be reviewed as “non-received” and no refund shall be made. You can return the item you received in the same condition as you received it with your own arrangements of delivery to the return point given to you at the time your return is authorized by a Drone World representative. All returns must be approved, Drone World reserves the right to reject a returned item if it has not been previously authorized with a RMA# or is returned in a condition that is not able to be resold "As New". All packages received without RMA#'s are automatically rejected and returned at the sender's expense. We can only issue a refund when the item arrives and its condition is confirmed by our technicians through a final inspection.
Drone World reserves the right to change its prices without notice. Products purchased prior to a price change does not warrant or qualify for a store credit or a partial refund for any difference in pricing.
The validity of the Manufacturer's Limited Warranty is between 3 months and up to 1-Year for most products. Misuse, abuse, modifications (both to hardware or software) or neglect negates this warranty. If a product fails to function its purpose due to manufacturing errors and is within the first 10 days of receipt by the customer, then the product is covered under Drone World's Limited Warranty. Outside of 10 days, warranty claims must be submitted directly to the manufacturer (please visit their support page here: http://www.dji.com/support).
Drone World's Limited Warranty does not cover the product for cosmetic defects that does not limit the product's functionality (such as: color coherence, indistinct patterns caused by manufacturing methods, coating retouch details, scratches on the surfaces, any sounds which may occur when making adjustments on the products, etc.).
Damage caused by improper use (false installation, misuse, accidents, personal modifications, exposure to abnormal conditions, etc.) is not covered by Drone World's Limited Warranty.
The components included in our systems are complex in nature and failure of one component can result in a crash or damage. The warranty does not cover, and Drone World is not responsible in any way, for damage to other equipment due to failure of component. Drone World is not responsible for the use, or misuse, or any injury or damage to personal property from the use of any equipment purchase from Drone-World.com. The Limited Warranty is VOIDED if any of the tamper-proof seals are broken and or any circuit boards are modified or tampered with in any way. Customers who choose to make their own modifications any pieces or parts of a product automatically void any expressed warranty by Drone Worlds.
Any 3rd party equipment is strictly excluded from this warranty. Drone World has no liability for any 3rd party equipment which may receive damage or gets lost because of a possible product failure.